JOB TITLE: Targeted Case Manager

EFFECTIVE DATE: 2024

PROGRAM: Resiliency Team

REPORTS TO: Supervisor of Children's Case Management

FACILITY: Williamsburg

CITY: Lakeland

JOB STATUS: Full Time

FLSA: Non Exempt

Job Summary:

This is a Bachelor's level position that requires the person to have the ability to prioritize workload and work independently. Assist recipients in gaining access to needed medical, social, educational, and other services. The primary goal is to optimize the functioning of recipients who have complex needs by coordinating the provision of quality treatment and support services in the most efficient and effective manner. A majority of duties will be in the community working with children and families providing services in-home, at daycare, in the school system, and in residential treatment facilities. This position will be based in Bartow and will primarily cover services in Polk County. However, services are available in Highlands and Hardee Counties as needs arise.

Essential Duties/Requirements/Activities:

· Ability to work cooperatively in a group/team setting and to show respect to others.

· Ability to take guidance and direction from supervisors.

· Adhere to company /program dress code standards.

· Make appropriate contacts with community providers that may be working with the child.

· Maintain accurate records.

· Provide on-site services to optimize the functioning of recipients who have complex needs by coordinating the provision of quality treatment and support services, i.e., monitoring, linking, advocating, planning and assessing.

· Services will be provided in- home, at daycare, in the school system, and in residential treatment facilities.

· Conduct assessments/interventions which include assessment of substance abuse/co-occurring issues, mental health disorders, and family systems issues.

· Access appropriate PRC and/or Community Resources for the child and family.

· Interact professionally with families, school personnel, inter/intra agency representatives and the general public.

Qualifications:

Education:

A Bachelor's Degree from an accredited university or college

Experience:

With an infield degree at least one-year experience working with children with serious emotional disturbances.

With an out of field degree at least three years' experience working with children with serious emotional disturbances. This may include Internship and Volunteer Services.

Must have knowledge and experience in using local community resources as referrals. Experience in basic child development and family relationships.

Experience with DCF, Child Abuse Laws, and basic mental health knowledge.

Knowledge and Skills:

Excellent verbal communication and writing skills in English

Ability to react to change productively

Ability to make dependent decisions relating to recipients' service needs

Ability to prioritize workload and work independently

Ability to deal with stressful situations or difficult people

Ability to act/react quickly and professionally in a variety of relevant crisis situations

Transportation:

Must have reliable transportation and be of age 21 to pass our DOT requirement

Must have clean driving record - DMV check will be performed upon hire

Must provide and maintain proof of personal vehicle coverage of $50,000/$100,000 Bodily Injury Liability

Requires Valid Florida Driver's license

Physical Requirements:

Machines, Tool and Equipment Used:

Computer, telephone, fax, copier

Supervisory Relationship(s)

None

Work Environment:

The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location.

EEO Statement

One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.