JOB TITLE: Transfer Coordinator
EFFECTIVE DATE: 2024
PROGRAM: Inpatient CSU
REPORTS TO: Director of Nursing
FACILITY: BCSU/LCSU
CITY: Lakeland
JOB STATUS: Full Time
FLSA: Non Exempt
Job Summary:
The Transfer Coordinator facilitates the transfer of patients into and outside of the PRC Inpatient Units. This position is responsible for ensuring that the patient meets all Peace River Center's clinical, financial, and regulatory criteria for transfer and verifies CSU Bed availability for the BCSU and LCSU. This staff person will monitor, coordinate, and collect necessary verbal and written documentation as required of the agency/referring institution. The staff person will possess excellent written and verbal communication skills, and additionally complete administrative tasks such as monitoring of facility processes, submitting daily data to required entities, and confirming that client documentation has been collected. The Transfer Coordinator will maintain excellent relationships with the inpatient team and referring facilities.
General Expectations:
In the performance of their respective task and duties, all employees are expected to conform to the following:
PRC's Core Values.
Comply with all Center policies and procedures except those for which the employee gives notice of the need for reasonable accommodation and for which the Center can make such reasonable accommodation.
An employee in this position must be able to react to change productively.
Attends all scheduled work hours, meetings, training, and other center functions.
Job Function and Tasks: NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level.
Responsible for inpatient referral screening including:
Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into the Peace River Center CSU.
Monitor facsimile machine for faxed referrals.
Obtains medical history, patient demographics, and insurance from referring institution.
Promptly screen referral documentation for appropriateness of placement with strict adherence to policies and procedures.
Connects with Charge Nurse at the receiving CSU to provide notice of the pending transfer and to determine availability of a bed.
Communicates with the referring institution of approval and coordinates time of transfer.
Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions.
Tracks & documents all transfer encounters.
Understand, navigate, and maintain electronic record reporting within agency timeline expectations.
May be asked to maintain and provide daily, weekly, or monthly referral statistics for submission to Administration.
Verifies patient transfer Summary Review following each shift.
Performs all other duties as assigned adapts to a changing work environment.
Responsible for reviewing Credible Seclusion and Restraint services (SANDRs):
Electronically submit Baker Act cover sheets to DCF according to procedure.
Electronically submit digital Clerk of Courts required paperwork according to procedure.
Essential Duties/Requirements/Activities:
Qualifications:
Education:
High School diploma (GED), AA Degree a plus
Experience:
2+ years in customer service.
2+ years in a business setting.
2+ years in a health care environment.
1+ year in communicating with external organizations.
Certifications:
None
Training:
20 hours professional enhancement training annually including all PRC required.
Credible/DCF Backer Act Reporting/Report generating training as needed to perform assigned job duties.
Knowledge and Skills:
Safety Equipment
Universal Precautions
Comply with Occupational Safety and Health Administration (OSHA) rules and regulations.
Life Safety Equipment (fire extinguisher)
Transportation:
Must have reliable transportation.
Machines, Tool and Equipment Used
Computer, telephone- multi line, fax, copier, Calculator
Supervisory Relationship(s)
None
Work Environment:
The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location.
EEO Statement
One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.