JOB TITLE: Lead Tech

EFFECTIVE DATE: 2024

PROGRAM: Crisis Stabilization Unit/SRT

REPORTS TO: CSU Clinical Supervisor

FACILITY: CSU/SRT Inpatient

CITY: Lakeland/Bartow

JOB STATUS: Full-Time

FLSA: Non Exempt

Job Summary:

The primary function of the Lead Technician is to maintain a therapeutic, safe, and secure environment to ensure client safety. This Specialist functions as an active part of the interdisciplinary treatment team, providing continuous client care, monitoring, supervision, interaction, and role modeling to adult and adolescent clients. The Lead Technician works to support the overall goal of stabilization of client crises to reintegrate into the community. The Lead Technician will also be required to transport patients if they meet the driving requirements.

General Expectations:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

1. Perform quality work within deadlines with or without direct supervision.
2. Interact professionally with other employees, clients, and vendors.
3. Work effectively as a team contributor on all assignments.
4. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
5. Ability to adhere to company and/or program's dress code standards.
6. Ability to report to work with good personal hygiene.
7. Ability to understand and apply facility safety operational policies.
8. Ability to regularly lift 75 to 200 pounds.
9. Anyone who meets the driving requirements will be required to drive.

Essential Duties/Requirements/Activities:

• Be the lead in ensuring the daily client program schedule is meaningful, within policy and procedures, and occurring on time.
• Work closely with Charge Nurse on coordinating the needs of patients and Team Tech assignments
• Review admission paperwork and ensure it is completed properly with proper signatures from all parties prior to leaving shift.
• Provides assistance to Team Techs as needed for coverage, paperwork, Credible knowledge, ACT support, and Verbal redirection on creative supportive patient care redirection.
• Provides assistance and supervision to clients in activities of daily living.
• Uses appropriate verbal and physical ACT interventions during client confrontation.
• Perform light housekeeping duties.
• Provide documentation and feedback based on observations and interactions with CSU clients.
• Concisely and correctly complete documentation and related paperwork in a timely and professional manner.
• Assist in the implementation of day treatment activities and therapeutic groups for clients.
• Provide peer review and constructive feedback for other Psychiatric Technicians.
• Assist with reviews of seclusion/restraint implementation utilized with clients.
• Assist in providing a safe environment for staff and clients.
• Maintains environment by appropriate monitoring practices.
• Ability to respond to emergencies and provide necessary assistance to employees and clients.
• Assist with the discharge process for CSU clients.
• Ability to arrive at work and be ready to work on time.
• Ability to abide by principles of Equal Employment Opportunity (EEO) compliance and a workplace of dignity and respect.
• Ability to work cooperatively in a group and/or team setting.
• Ability to show respect to all others.
• Ability to professionally communicate with other employees and outside vendors, as required.
• Ability to take guidance and direction from supervisor.

Qualifications:

Education:

Minimum of High School Diploma/GED

Experience:

Prefer 2 years of experience as a direct care worker; a higher educational level can account for years of experience.

Certifications:

Clear and Active current Behavioral Health Technician (BHT) certificate preferred.

Training:

Complete all PRC-required pieces of training.

Complete all contact hours required for certification renewal (if applicable)

Attend all PRC clinical and administrative functions.

Complete Aggression Control Technique (ACT) training.

Knowledge and Skills:

Computer skills- Microsoft Office, Credible, and the Internet.

Ability to work independently with little supervision.

Good organizational skills.

Ability to respond appropriately in stressful situations while maintaining self-control.

Demonstrate the ability to communicate appropriately and professionally in stressful situations with clients and/or peers.

Demonstrate the ability to prioritize workload and multi-tasking when needed.

Good verbal and written communication skills.

Demonstrate effective verbal intervention, ACT, and seclusion/restraint procedures.

Shows the use of good judgment and objectivity in client interactions.

Safety Equipment

Universal Precautions.

Comply with Occupational Safety and Health Administration (OSHA) rules and regulations.

Life Safety Equipment (fire extinguisher), oxygen cylinder, and basic life support equipment.

Transportation:

Must have reliable transportation.

Qualify to drive a PRC vehicle:

Must have a valid Florida driver's license and renew prior to expiration.

Must be at least 25+ years of age and have a clean driving record.

The Specialist will also be required to transport patients if they meet the driving requirements.

Machines, Tools, and Equipment Used:

Computer, multi-line telephone, fax.

Oxygen cylinder and restraints.

Supervisory Relationship(s)

Reports to CSU Clinical Supervisor

Work Environment:

The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location.

EEO Statement

One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.