JOB TITLE: DV Advocate/Care Case Specialist 

EFFECTIVE DATE: 2024

PROGRAM: Domestic Violence 

REPORTS TO: Shelter Supervisor

FACILITY: Domestic Violence Shelter (LDVS)

CITY: Lakeland

JOB STATUS: Part Time 

FLSA: Non Exempt

Job Summary:

This is a non-degreed position that will require the employee to provide oversight of participants at the shelter. Assist with facilitating support groups within the Shelter and the community. Complete intake paperwork and service documentation for survivors of domestic violence who enter the Shelter. Comply with all nutritional Grant program requirements that include ensuring food is available per menu, food is set out at appropriate times; accurate documentation is completed immediately. Provide transportation for shelter participants, as needed.

General Expectations:

In the performance of their respective task and duties, all employees are expected to conform to the following:

1. a. Adhere to all PRC policies and Code of Conduct standards and at all times exhibit all

PRC's Core Values.

1. b. Perform quality work within deadlines with or without direct supervision.
2. c. Interact professionally with other employees, customers, and vendors.
3. Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations, as required.

Essential Duties/Requirements/Activities:

• Ability to arrive/report to work on time and ready to work.
• Ability to abide by principles of EEO compliance and a workplace of dignity and respect.
• Ability to work cooperatively in a group/team setting.
• Ability to show respect to others.
• Ability to take guidance and direction from supervisors.
• Ability to report to work with clean hygiene.
• Ability to adhere to company/program dress code standards.
• Ability to professionally communicate with others
• An employee in this position must be able to react to change productively and to handle other tasks as assigned.
• Read the Communication Log and Residents Board at the beginning of each shift.
• Communicate with off-going shift regarding participants and the facility at the beginning of each shift.
• Provide information, referral, and counseling to survivors of domestic violence and the public, regardless of gender or disabilities.
• Assist shelter participants with the completion of service and safety plans, especially related to gender or disabilities.

• Provide for the special needs of the participants at the Shelter.
• Must learn, understand, and carry out all Domestic Violence Program Procedures.

• Know, understand, and respect participants' rights.
• Complete intake paperwork and service documentation for survivors of domestic violence that enter the Shelter.
• Inform participants of Crime Victim's Compensation Assistance and complete paperwork as applicable.

• Document activities in participant's file according to procedural standards.

• Complete required PRC paperwork as it pertains to assigned shift and/or job duties in a timely manner.

• Provide transportation for shelter participants, as needed.

• Transport incoming survivors from designated safe place (i.e., police station) to Shelter.

• Provide shift coverage at the Sebring Domestic Violence Shelter, as needed and the Lakeland Shelter for emergency coverage.

• Document daily activities for your supervisor and turn in monthly.

• Provide phone crisis counseling as trained, pertaining to sexual and domestic violence callers.

• Provide support to other staff and participants with the dynamics of gender specific or disabled participants.

• Provide presentations and training within the community.

• Comply with all nutritional Grant program Requirements that include ensuring food is available per menu, food is set out at appropriate times; accurate documentation is completed immediately.

• Attend all scheduled work hours, meetings, training, and other center functions, including on-call as required.
• Facilitate support groups within the Shelter and the community as needed and complete the required documentation.
• Ability to intervene with and redirect participants to ensure a violence free environment.
• Shift assignments will be flexible with occasional evening and weekend work required and occasional need to fill in on other shifts due to vacancies, illnesses, and vacations.
• This position may be assigned additional "position duties" by a supervisor, other than those listed as consistent with business necessity. On-going assigned duties will be added in the form of an addendum to this job description.

Qualifications:

Education:

• High School Diploma/GED

Experience:

• Preferred a minimum of one year working with individuals or families in crisis. Domestic Violence related preferred.

Training:

• 30 hours FCADV Core Competency training (provided)
• 30 hours FCASV ACT training (provided)
• Other annual training courses as required by PRC, FCADV & FCASV.

Knowledge and Skills:

• Bi-lingual preferred.
• Ability to self-motivate and self-start.
• Excellent organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office software package.
• Demonstrated teambuilding skills.
• Demonstrated planning skills.
• History of regular work attendance.
• Demonstrate the ability to lift 25 lbs.
• Working knowledge of community resources, especially in areas of housing, training and employment.

Safety Equipment

• Universal Precautions
• Comply with Occupational Safety and Health Administration (OSHA) rules and regulations.
• Life Safety Equipment (fire extinguisher)

Transportation:

Must have reliable transportation.

Will drive a PRC vehicle:

Must be 25+ years of age with an FL driver's license and clean driving record.

Machines, Tool and Equipment Used:

Computer, telephone, fax, copier.

Supervisory Relationship(s)

Reports to Shelter Supervisor. Meets with supervisor bi-weekly for individual supervision to discuss/manage program needs and evaluate any training needs or issues of professional staff or participants. 

Work Environment:

The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location.

EEO Statement

One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.