This position will require the employee to work with Program Participants and is responsible for assessing, linking, coordinating, following up, and advocating for recipients who have experienced domestic violence or sexual violence. The Care Managerprovides ongoing counseling and advocacy services to empower and support program participants to start a new and continued life free of abuse. The Care Manager works with individual participants to assess the lethality of the situation and develop a safety plans, assess the program participant's individual strengths, and needs, identifies barriers, and challenges present, offers options, and assists the participants in selecting from the options available. The Care Manager develops and sustains ongoing relationships with clients served while creating safe and healthy boundaries to maintain ongoing support for the clients and the program. Provide presentations within the community in addition to the DV/VS team.

General Expectations:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

·Adhere to all PRC policies and Code of Conduct standards and always exhibit all

PRC's Core Values.

·Perform quality work within deadlines with or without direct supervision.

·Interact professionally with other employees, customers and vendors.

·Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations, as required.

Essential Duties/Requirements:

• Coordination of services and payments to assist program participants in relocating to a safe place away from the dangers of abusive factors in their lives and accessing community resources.
• Establish and maintain effective working relationships among a widely diverse group of program participants, staff, agencies, and the community.
• Works with individual participants to assess the lethality of the situation and develop a safety plan. Assess the program participant's individual strengths and needs, identifies strengths, and challenges present, offers options, and assists the participants in selecting from the options available. Provides on-going safety planning with participants.
• Has a comprehensive understanding of the dynamics of domestic violence, service programs, confidentiality, and privilege.
• Documents all key correspondence and communication with the program participants and all partners.
• Provide monthly updates to supervisor.
• Attend agency meetings and all other meetings as assigned.Provides program participants with status updates, keeping them abreast of issues and solutions that arise.
• Provides crisis intervention counseling and advocacy support services to all program participants.
• Maintains data, participant files, records, receipts, invoices, leases, and prepares weekly and monthly reports, weekly time sheet submission and other necessary data related to the relocation program.
• Supports an environment based in respect and the utilization of ethical communication.
• Adhere to company finance and accounting procedures related to providing relocation support.
• Arrive/report to work on time and ready to work.
• Abide by principles of EEO compliance and a workplace of dignity and respect.
• Work cooperatively in a group/team setting.
• Show respect and professionally communicate to others.
• Take guidance and direction from supervisors.
• Report to work with clean hygiene and adhere to company/program dress code standards.
• React to change productively and to handle other tasks as assigned.
• All services will be provided regardless of gender or disabilities.
• Prioritize and successfully complete daily activities.
• Attend all scheduled work hours, meetings, trainings, and other center functions, including on-call as required.
• Provide for the special needs of participants at the Shelter.
• Develop and maintain partnerships in the community relative to employment, housing and financial organizations.
• Comply with reporting requirements designated by Peace River Center's contractual obligations.
• Develop & deliver curriculum for programs aimed toward financial stability.
• Provide housing and job information to participants.
• Maintain current & updated resource manual for housing, etc. in the tri-county area for use by staff & participants.
• Coordinate with supervisor new procedures and paperwork to ensure the smooth and efficient operation of programs.
• Follow up with participants at 30, 60 & 90 days after leaving shelter to assess safety and ongoing needs, if any.
• Provide information, referrals, and counseling to survivors of domestic violence and the public.
• Provide transportation for shelter participants, as needed.
• Provide shift coverage at the Lakeland/Sebring Domestic Violence Shelter, as needed.
• Shift assignments will be flexible with occasional evening and weekend work required and occasional need to fill in on other shifts due to vacancies, illnesses and vacations.
• Provide phone crisis counseling as trained, pertaining to sexual and domestic violence callers.
• Provide presentations and training within the community. Click here to enter text.
• Facilitate support groups within the Shelter and the community and complete the required documentation.
• This position will provide services in Polk, Hardee & Highlands Counties as well as both Domestic Violence Shelters.

Qualifications:

Education:

High School Diploma or equivalent.

Experience:

A minimum of one year working with individuals or families in crisis is preferred. DV related preferred.

Training:

30 hours DCF DVP Core Competency training (provided)

30 hours FCASV ACT training (provided)

Other annual trainings as required by PRC, DCF DVP & FCASV.

Knowledge and Skills:

Bilingual preferred.

Ability to self-motivate and self-start.

Excellent organizational skills.

Excellent written and verbal communication skills.

Proficiency with Microsoft Office software package.

Demonstrated teambuilding skills.

Demonstrated planning skills.

Demonstrate the ability to lift 25 lbs.

Working knowledge of community resources, especially in areas of housing, training and employment.

Must meet the DCF state-mandated background and screening requirements.

Safety Equipment

Universal Precautions

Comply with Occupational Safety and Health Administration (OSHA) rules and regulations

Life Safety Equipment (fire extinguisher)

Transportation:

Must have reliable transportation.

Will drive personal vehicle for job duties:

·Must be over 21 with a FL driver's license and clean driving record.

·Must carry & maintain $25,000/$50,000 bodily injury coverage on personal vehicle and provide proof of coverage annually.

Will drive PRC vehicle when available.  Must be age 25.

Machines, Tool and Equipment Used:

Computer, telephone, fax, copier

Technology Requirement:

As an employee of Peace River Center, if you are not assigned a company-issued phone, you will be required to authorize the use of the Microsoft Authenticator app on your personal mobile device. This is necessary to access our payroll and communication system, Datis, and Microsoft email, as examples.This will ensure secure and efficient communication with the organization.

Supervisory Relationship(s):

Reports to Domestic Violence Services Outreach Manager. Meets with supervisor bi-weekly for individual supervision to discuss/manage program needs and evaluate any training needs or issues of professional staff or participants.

Work Environment:

The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the work is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings, etc., to another PRC location.

EEO Statement

One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status, religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.