JOB TITLE: Unit Clerk EFFECTIVE 

DATE: 2025

PROGRAM: Inpatient Services 

REPORTS TO: RN Supervisor

FACILITY: CSU 

CITY: Bartow and Lakeland

JOB STATUS: Full-Time 

FLSA: Non Exempt

Job Summary:

The Unit Clerk provides administrative support functions to the Inpatient Services Leadership Team for the Inpatient Programs which include: Crisis Stabilization Unit (CSU), Short-Term Residential Treatment (SRT), and Lakeland Stabilization Unit (LCSU) staff. While the Unit Clerk is assigned to particular Campus, support may be offered to either Lakeland or Bartow throughout the shift. This team member reports to the facility RN Supervisor and functions as a member within the interdisciplinary inpatient team to provide a safe, therapeutic environment and support clients in the stabilization of crisis and reintegration to the community.

General Expectations:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

1. Perform quality work within deadlines with or without direct supervision.
2. Interact professionally with other employees, customers and vendors.
3. Work effectively as a team contributor on all assignments.
4. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
5. Ability to adhere to company and/or program's dress code standards
6. Ability to report to work with good personal hygiene

Essential Duties/Requirements/Activities:

• Must be able to react to change productively and to handle other tasks as assigned.
• Attends all scheduled work hours, meeting, training, and other center functions, including on-call as required.
• Answers calls and takes messages.
• Provides clerical support to the Director of Inpatient Services and the Nurse Supervisors of the CSU, SRT & LCSU (collectively the "Inpatient Leadership Team").
• Assists in arranging work schedules for CSU, SRT, LCSU staff.
• Sets interview appointments upon request of Inpatient Leadership.
• Reviews monthly SSN Incorrect Pseudo SSN reports and makes necessary corrections.
• Oversees BA Cover Sheet submissions to Baker Act Reporting Center.
• Pulls and monitors ObservSmart reports.
• Monitors purchase orders to see that supplies are ordered and received for all Inpatient Services.
• Attends all Inpatient Staff Meetings, takes notes and makes sure copy of minutes are available.
• Reviews client records to complete audits related to regulatory requirements (e.g. Seclusion/Restraint Report) for all Inpatient Services.
• Assist with form development as needed for the Inpatient Services.
• Coordinates schedules for the Inpatient Leadership Team.
• Monitor and follow up with inpatient staff regarding education & training deadlines
• Arrange, Coordinate and Conduct New Hire Orientation/Onboarding for facility new hires
• Coordinate Facility trainers for Aggression Control Technique training.
• Maintain data and produce reports related to Quality measures for the Inpatient Programs (e.g. Seclusion/Restraint data, Police Logs, Weekly Summary Reports) for inpatient facility as well as other various quality improvement tasks.
• Provide daily shift report to Unit Clerk at other facility.
• Manage patient transfer referral requests.
• Assist with registering and verifying insurance for patients as needed.
• Ability to arrive to work and be ready to work on time.
• Ability to abide by principles of Equal Employment Opportunity (EEO) compliance and a workplace of dignity and respect.
• Ability to work cooperatively in a group and/or team setting.
• Ability to show respect to all others.
• Maintain and file important paperwork for all Inpatient Services
• Oversee and ensure the probate court documentation is completed in a timely manner for all Inpatient Services
• Responsible for overseeing and maintaining petty cash
• Schedule meeting rooms for Inpatient Services and conference calls for the Inpatient Services Leadership Team
• Meter outgoing mail, prepare certified mail and contact FedEx for pick-up
• Assist with duplicating, collating, binding and mailing documents
• Ability to professionally communicate with other employees and outside vendors, as required.
• Ability to take feedback and guidance from supervisor.
• Other duties as assigned.

Qualifications:

Education:

High School Diploma

Experience:

Two years' professional experience with clerical skills.

Certifications:

None

Training:

Complete all PRC required trainings and12 hours of professional enhancement training.

Complete all contact hours required for certification renewal (if applicable)

Attend all PRC clinical and administrative functions deemed appropriate by supervisor.

Complete Aggression Control Technique (ACT) training

Knowledge and Skills:

Computer skills- Microsoft Office, Credible, ObservSmart, OnShift and Internet

Ability to work independently with little supervision.

Good organizational skills

Ability to respond appropriately in stressful situations while maintaining self-control

Demonstrate the ability to communicate appropriately and professionally in stressful situations with clients and/or peers.

Demonstrate the ability to prioritize work load and multi-tasking when needed.

Good verbal and written communication skills

Demonstrate effective verbal intervention, ACT, and seclusion/restraint procedures

Safety Equipment

Universal Precautions

Comply with Occupational Safety and Health Administration (OSHA) rules and regulations

Life Safety Equipment (fire extinguisher), oxygen cylinder, basic life support equipment.

Transportation:

Must have reliable transportation

Machines, Tools and Equipment Used:

Computer, multi-line telephone, fax, copier, hole punch.

Oxygen cylinder and restraints.

Supervisory Relationship(s)

Reports to Nurse Supervisor

Work Environment:

The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location.

EEO Statement

One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.