JOB DESCRIPTION

Registrar, PRN Float

JOB TITLE: Registrar, PRN Float    EFFECTIVE DATE: 2024

PROGRAM: Registration     REPORTS TO: Registrar Manager

FACILITY: CSU    CITY: Bartow

JOB STATUS: PRN    FLSA: Non Exempt

Job Summary:

To succeed as a Registrar, you must be professional, cordial, friendly, and calm in stressful situations. The responsibility of the PRN Registrar Float is to travel to various outpatient locations, covering shifts as directed and demonstrating flexibility. Registrar float will register patients, schedule appointments, verify insurance, enter demographic data, collect copayments, etc. Ensuring information is correct with prompt courtesy. The registrar will understand that numerous interruptions may be expected since the employees continuously interact with clients, 3rd party payers, and other staff.

General Expectations:

In the performance of their respective task and duties, all employees are expected to conform to the following:

1. Fully understand and consistently exhibit all of Peace River Center's Core Values while fostering the same with all direct reports.
2. Professional computer literacy levels.
3. Experience of administrative work would be advantageous.
4. Perform quality work within deadlines with or without direct supervision.
5. Work effectively as a team contributor on all assignments.
6. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
7. Ability to adhere to company and program dress code standards.
8. Interact professionally with other employees, customers, and vendors.
9. Maintain a friendly disposition.
10. Ability to report to work with good personal hygiene.

Essential Duties/Requirements/Activities:

• Ability to abide by principles of EEO compliance and a workplace of dignity and respect.
• Ability to work cooperatively in a group and team setting.
• Ability to take guidance and direction from supervisors.
• Ability to arrive to work and be ready to work on time.
• Ability to professionally communicate with other employees and outside vendors, as required.
• Ability to show respect to all others.
• Ability to travel to various outpatient offices, assisting with registration staff shortages.
• Ability to deal with stressful situations or irate recipients.
• Ability to sit for long periods.

• Able to learn quickly, prioritize, and handle multiple tasks and heavy telephone traffic.
• Ability to work independently.
• Ability to work cooperatively in a group/team setting.
• Ability to adhere to company /program dress code standards.
• Ability to - Reconcile daily charges and payments received and prepare daily bank deposits.
• Answer phone calls and redirect calls to the appropriate individual.
• Greet patients.
• Record patient information.
• Digitize patient information.
• Collect patient payment information and check that it is valid.
• Validate medical insurance coverage.
• File patient records.
• Answer incoming calls, interview patients over the telephone, complete data entry and scheduling process, and schedule new and existing appointments in CMHC. Update patient records, address, fee schedule, as necessary.
• Greet the public in a receptive manner, servicing and assisting people entering the inpatient lobby.
• Distribute forms for patients coming in voluntarily.
• Complete financials with patients, including verifying and obtaining authorizations for insurance, financials, and data entry.
• Ability to review, record, and report information relevant to authorizations.
• Identify and ensure that the initial authorizations necessary for payment are obtained for client services.

Qualifications:

Education:

High School Diploma/GED required, some college preferred

Experience:

2 years of secretarial experience, preferably in a Medical Facility

Certifications:

None

Training:

None

Knowledge and Skills:

Written and verbal communication skills

Organizational Skills

Highly motivated

Presentation Skills

Typing Minimum 45-50 wpm

Safety Equipment

Universal Precautions

Comply with Occupational Safety and Health Administration (OSHA) rules and regulations.

Life Safety Equipment (fire extinguisher)

Transportation:

Must have reliable transportation-the ability to travel to other locations when needed.

Machines, Tools, and Equipment Used:

Computer, telephone, fax, copier, calculator

Supervisory Relationship(s)

None

Work Environment:

The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location.

EEO Statement

One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.