JOB TITLE: Release of Information Specialist 

EFFECTIVE DATE: 2025

PROGRAM: Health Information Services 

REPORTS TO: Director of QI & A

FACILITY: Gilmore OP 

CITY: Lakeland

JOB STATUS: Full Time 

FLSA: Non Exempt

Job Summary:

Responsibilities include responding to requests for records, logging record requests into EHR system, identifying records that may be released, retrieving requested information from EHR or archived paper records, facilitating appropriate approvals for cost and release, and sending records to requester using a secure process; providing excellent customer service to clients and staff with queries regarding release of information processes; assisting with HIS clerical duties as needed, including monitoring of client records.

The duties outlined which include, but are not limited to, shall be performed in accordance with the defined business process using the corporation's policies, procedures, Mission and Vision Statements, and Joint Commission's Standards and all other Federal and State Guidelines.

General Expectations:

In the performance of their respective task and duties, all employees are expected to conform to the following:

1. Adhere to all PRC policies and Code of Conduct standards and at all times exhibit all

PRC's Core Values.

1. Perform quality work within deadlines with or without direct supervision.
2. Interact professionally with other employees, customers and vendors.
3. Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations, as required.

Essential Duties/Requirements/Activities:

• Ability to arrive/report to work on time and ready to work.
• Ability to work 40-hour scheduled work week.
• Ability to abide by principles of EEO compliance and a workplace of dignity and respect.
• Ability to work cooperatively in a group/team setting.
• Ability to show respect to others.
• Ability to take guidance and direction from supervisors.
• Ability to report to work with clean hygiene.
• Ability to adhere to Company/Program dress code standards.
• Ability to professionally communicate with others.
• Obtain proficient knowledge of Peace River center's mission, vision and performance expectations. Become well-versed in the company's policies and procedures as well as state and federal guidelines regarding record retention requirements.
• Ability to and serve as a liaison for staff and clients and adhere to HIPAA standards, accrediting and licensing agency requirements, state and federal laws governing confidentiality of records in behavioral and medical health organizations.
• Ability to complete job duties as described in the job summary.

Qualifications:

Education:

1. High school diploma

Experience:

1. Minimum of 2 years' experience working with medical records or in an administrative position, preferably in a healthcare setting.

Certifications:

1. None required

Training:

1. All DCF Training will be required post-employment

Knowledge and Skills:

1. Intermediate experience with Microsoft Word, Excel and Outlook.
2. Knowledge of HIPAA and how it relates to medical records department processes.
3. Experience utilizing Electronic Health Records or similar systems.
4. Excellent oral and written communication skills.

Safety Equipment:

1. Standard Precautions
2. Comply with Occupational Safety and Health Administration (OSHA) Rules and Regulations
3. Life Safety Equipment (Fire Extinguisher)

Transportation:

1. Must have reliable transportation.

Machines, Tool and Equipment Used:

Computer

1. Telephone
2. Fax
3. Copier

Work Environment:

The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location.

EEO Statement

One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.