POSITION TITLE: Mobile Crisis Counselor - HH
EFFECTIVE DATE: 2024
PROGRAM: Crisis Response Services
REPORTS TO: Director of CRS
FACILITY: Crisis Stabilization Unit
CITY: Lakeland/Bartow
JOB STATUS: Full-Time
FLSA: Non Exempt
Job Summary:
The Mobile Crisis Counselor - HH provides mental health crisis services in various settings for immediate crisis assessment, crisis intervention, and time-limited, crisis counseling to promote crisis resolution and evaluation to individuals in Polk County who may be experiencing any type of emotional distress. The Mobile Crisis Counselor - HH facilitates continuity of treatment for individuals while in psychiatric treatment and assists individuals in accessing the service delivery system subsequent to their discharge. The Mobile Crisis Counselor - HH is time-limited with a heavy concentration on educating and empowering the person served. The Mobile Crisis Counselor - HH will review cases for appropriate referral to the Helping Hands program and attends various meeting for case review as appropriate.
General Expectations:
In the performance of their respective task and duties, all employees are expected to conform to the following:
a. Fully understand and consistently exhibit all of Peace River Center's Core Values, while fostering the same with all direct reports.
b. Perform quality work within deadlines with or without direct supervision.
c. Interact professionally with other employees, customer and vendors.
d. Work effectively as a team contributor on all assignments.
e. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Essential Duties/Requirements/Activities:
· Answer crisis line telephones.
· Reviews crisis cases for appropriate referral to Helping Hands program
· Attends Helping Hands program case review meetings
· Conduct crisis assessments/interventions, including co-existing disorders.
· Develop crisis action plan with individuals which may include connection to additional services based on the individual's needs.
· Facilitate linkage to identified services and serve as a point of contact, advocate, and informational resource for the individual
· Conduct follow-up assessments/contacts and re-evaluate crisis plan as necessary.
· Maintain call logbook, contact log and other documentation for statistical and outcome purposes as necessary.
· Concisely and correctly complete clinical documentation and related paperwork in a timely and professional manner.
· Good leadership skills
· Good written and verbal communication skills.
· Good interpersonal skills with peers and other agencies/organizations.
· Good organizational skills and ability to handle multiple tasks.
· Creative management and knowledge of community resources.
· Ability to keep information confidential.
· Ability to work with minimal supervision.
· Ability to travel to multiple sites.
· Provide timely, accurate, completion of required documents.
Education:
Bachelor's Degree in Social Work, Mental Health, or related area.
Experience:
Minimum of one (1) year of experience in mental health or related field preferred.
Certifications:
Training:
Complete specific training as required in FS 65-E5.
Approval of Abuse Registry and Law Enforcement check.
20 hours professional enhancement training annually including all PRC required.
Current Driver's License
Must have self-transportation that is reliable
Knowledge and Skills:
Assessment
Excellent written and verbal communication
Highly organized with the ability to work with minimal supervision
Excellent skills and knowledge of Microsoft Office
Safety Equipment
Standard Precautions
Comply with Occupational Safety and Health Administration (OSHA) rules and regulations
Life Safety Equipment (fire extinguisher)
Transportation:
Minimum 21 years of age.
Machines, Tool and Equipment Used:
Computer, telephone, fax, copier
Work Environment:
The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location.
EEO Statement
One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.