JOB DESCRIPTION

Crisis Response Team Supervisor - Highlands/Hardee

JOB TITLE: Crisis Response Team Supervisor Highlands/Hardee    EFFECTIVE DATE: 2024

PROGRAM: Crisis Response Team    REPORTS TO: Director of Crisis Response Services

FACILITY: BCSU    CITY: Bartow

JOB STATUS: Full-Time  FLSA: Non-Exempt

Job Summary:

The Crisis Response Team Supervisor - Highlands/Hardee (CRT Supervisor) is responsible for overseeing the day-to-day operations of the Crisis Response Team in Highlands and Hardee Counties. This position has some administrative and clinical functions within the Crisis Response Team to effectively organize the Team's workload, liaison with law enforcement and community partners, and represent Peace River Center at community events. The CRT Supervisor reports to and assists the Director of Crisis Response Services.

General Expectations:

In the performance of their respective task and duties, all employees are expected to conform to the following:

1. Adhere to all PRC policies and Code of Conduct standards and at all times exhibit all PRC's Core Values.
2. Perform quality work within deadlines with or without direct supervision.
3. Interact professionally with other employees, customers, and vendors.
4. Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations, as required.

Work Examples:

Interviews and makes recommendations for applicants seeking to fill vacant positions within the program.

Meets regularly with Crisis Counselors either in-person and/or via ZOOM to discuss and identify potential programmatic issues and review difficult cases.

Provide community presentations to promote program.

Contact and meet with identified clients to assess their service needs.

Respond to client crisis situations to provide assessment, intervention and crisis resolution planning.

On-call to program staff to provide regular consultation on cases.

Work with the Director of Crisis Response Services to develop program resources that are efficient, fiscally responsible and effective.

Conduct onboarding with new staff through orientation to the program and training on service provision.

Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest, or unethical behavior.

Maintain all necessary documentation on service activities.

Coordinate with CRT Program Assistant to maintain CRT schedule.

Essential Duties/Requirements/Activities:

• Ability to conduct crisis assessments, intervention and crisis resolution planning in various settings.
• Ability to be on-call for case consultation and guidance as scheduled.
• Ability to conduct follow-up assessments and contacts.
• Ability to review staff timesheets and PTO requests as needed.
• Ability to review and provide guidance on CRT staff documentation.
• Ability to conduct public speaking engagements as needed.
• Ability to create a positive work environment that can respond to constant change.
• Ability to act with integrity as demonstrated by operating with openness, honesty, dignity, and respect when building and maintaining an environment of trust.
• Ability to work well with supervisors, co-workers, and external stakeholders on a one-on-one and group basis.
• Ability to prioritize workload efficiently, without direct instruction, to meet deadlines under changing conditions.
• Ability to plan, coordinate and evaluate learning needs and training activities to meet training needs and priorities.
• Ability to read, listen to and understand information and ideas presented verbally and in writing.
• Ability to concentrate on a task over a period without being distracted.
• Ability to multi-task or shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• Ability to understand and take the initiative on projects.
• Ability to arrive/report to work on time and ready to work.
• Ability to report to work with clean hygiene.
• Ability to adhere to company/program dress code standards.
• Ability to speak and professionally communicate information and ideas with others.

• Ability to independently research, analyze and make effective recommendations on administration, management, procedures, and opportunities for improvement.
• Ability to work cooperatively in a group/team setting.
• Ability to read, interpret, and apply policies, laws, rules, and regulations pertaining to human resource matters, including but not limited to, FMLA, FLSA, EEOC, Wage and hour, and other matters.
• Ability to help review and develop agency policies and procedures as requested.
• Participate in program review, design, and development activities.
• Participate in and/or lead quality improvement projects and initiatives as requested.
• Participate in accreditation, licensure, and other matters as requested.
  
  

Qualifications:

Education:

Master's degree in Human Services or related field from an accredited four-year college or university.

Experience:

Minimum of 3 years' experience with mental health programs.

Certifications:

Must be a Registered Intern for Florida State licensing.

Training:

Safety Equipment

Universal Precautions

Comply with Occupational Safety and Health Administration (OSHA) rules and regulations

Life Safety Equipment (fire extinguisher)

Transportation:

Must have reliable transportation.

Machines, Tools and Equipment Used:

Computer, desk telephone, fax, copier, smartphone

Supervisory Relationship(s)

Supervises:

Crisis Outreach Counselor I

Crisis Outreach Counselor II

Work Environment:

The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location.

EEO Statement

One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.