POSITION TITLE: Care Coordinator

EFFECTIVE DATE: 2024

PROGRAM: Care Coordination Team

REPORTS TO: Project Supervisor

FACILITY: Gilmore

CITY: Lakeland

JOB STATUS: Full Time

FLSA: Non Exempt

Job Summary: The Care Coordinator facilitates continuity of treatment for individuals while in psychiatric treatment and assists individuals in accessing the service delivery system subsequent to their discharge. Care Coordination is time-limited with a heavy concentration on educating and empowering the person served to engage in ongoing behavioral health treatment services.

General Expectations:

In the performance of their respective task and duties, all employees are expected to conform to the following:

1. Fully understand and consistently exhibit all of Peace River Center's Core Values, while fostering the same with all direct reports.
2. Perform quality work within deadlines with or without direct supervision.
3. Interact professionally with other employees, customer and vendors.
4. Work effectively as a team contributor on all assignments.
5. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Essential Duties/Requirements/Activities:

• Facilitate linkage to identified services and serve as a point of contact, advocate, and informational resource for the individual.
• Conduct follow-up assessments/contacts and re-evaluate crisis plan as necessary.
• Coordinate client transfer process through review of documentation, insurance verification, and liaison between CSU and other referring organizations.
• Conduct crisis assessments/interventions, including co-existing disorders.
• Develop crisis action plan with individuals which may include connection to additional services based on the individual's needs.
• Maintain program documentation for statistical and outcome purposes as necessary.
• Concisely and correctly complete clinical documentation and related paperwork in a timely and professional manner.
• Review discharges from CSU and recent CRT engagements.
• Good leadership skills
• Good written and verbal communication skills
• Good interpersonal skills with peers and other agencies/organizations
• Good organizational skills and ability to handle multiple tasks
• Creative management and knowledge of community resources
• Ability to keep information confidential
• Ability to work with minimal supervision
• Ability to travel to multiple sites
• Provide timely, accurate, completion of required documents

Qualifications:

Education:

Bachelor's Degree in a Human Services field from an Accredited College or University

Experience:

Minimum of one (1) year of experience in mental health or related field.

Certifications:

Training:

Knowledge and Skills:

Assessment

Excellent written and verbal communication skills

Highly organized with the ability to work with minimal supervision

Excellent skills and knowledge of Microsoft Office

Safety Equipment

Standard Precautions

Comply with Occupational Safety and Health Administration (OSHA) rules and regulations

Life Safety Equipment (fire extinguisher)

Transportation:

Minimum 21 years of age

Drive personal vehicle and have own reliable transportation

Ability to pass Florida DMV license check

Must maintain 25,000/50,000 insurance requirements for Peace River Center designated drivers

Physical Requirements:

Machines, Tool and Equipment Used:

Computer, telephone, fax, copier

Supervisory Relationship(s)

None

Work Environment:

The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location.

EEO Statement

One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.